Terms & Conditions

These are the standard terms and conditions for Website Design and Development and apply to all contracts and all work undertaken by Hero Media.

Payment Terms

A 50% deposit of the total fee is required before we commence any design and development work. The remaining 50% shall become due when the work is completed to your reasonable satisfaction and must be paid in full before the launch of the site. We reserve the right not to commence any work until the deposit has been paid in full.

Supply of Material

You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount. Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.

Project Delays and Client Liability

Any time frames or estimates that we give are contingent upon your full co-operation. During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.

Variations and Revisions

We are pleased to offer you the opportunity to make revisions during the design phase. However, we have the right to limit the number of revisions to a reasonable amount and may charge for additional changes if you require changes outside of the original specification.

Data Entry and Product Uploads

Data entry of products is not included in the above packages and therefore will be quoted separately according to the number of products required.

Licensing and Ownership of Website

Once you have paid us in full for our work, we grant to you a license and ownership to use the website and its related contents for the life of the website.

Ownership of Domain Name

Any domain names registered on your behalf will be registered in your name and will be made available to you upon full payment of fees.

Web Hosting

As part of your website package, we offer you 12 months of free web hosting commencing from the setup of any email or web services. Once the free period has expired, you will be invoiced 12 months in advance at $28 p/m. Failure to pay web hosting on time may result in suspension of email or web services.

Terms of Use

The use of this website (‘Website’) is subject to the following terms and conditions (‘Terms of Use’). Please read this document carefully before using this Website. The Terms of Use apply to all visits and use of this Website, including the content, information, recommendations, products and or services provided to you through this Website.

Use of the Website

You may use this Website only as permitted by the Terms of Use and only in a manner consistent with all applicable federal and state laws, rules and regulations and generally accepted practices or guidelines within the Australian jurisdiction.

Website Content

The Website content is owned and controlled by Hero Media and unless otherwise agreed in writing, all materials on the Website, including text, images, graphics, information, content, illustrations, designs, icons, photographs, video clips, sounds, music, artwork, computer code and other materials are owned, controlled and licensed by Hero Media. We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Website or any service, content, feature and product offered through the Website, without notice.

Privacy Policy

Please refer to our Privacy Policy for information about how we handle your personal data.

Products & Services

In describing and portraying our products on the Website, we attempt to be as accurate as possible. However, we do not warrant that the product descriptions or other content of the Website are accurate, complete, reliable, current or error-free. We reserve the right to correct any errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability from time to time without prior notice.

Return and Exchange

Due to the nature of our product, we cannot offer a return or exchange. It is your responsibility to choose your package carefully.

Payment Methods and Terms

Payment methods accepted on this Website includes Visa and Mastercard debit and credit cards. Credit or debit card payments shall be subject to authorisation from Customer’s credit card issuer and such authorisation must be received by Hero Media prior to order acceptance. Orders are not binding unless payment has been received and an order has been accepted.

Prices & Taxes

Prices shown on the Website are in Australian dollars and include Goods and Services Tax (GST). Shipping charges are not included in the product price. Prices shown on the Website including the shopping cart are subject to change without prior notice at any time before acceptance of the Customer’s order.

Secure Shopping

When purchasing from the Website, your credit card details are transmitted through a secure server using the industry standard protocol known as Secure Socket Layer (SSL). Your credit card data is not stored by Hero Media after processing. Additionally, by using this Website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Website may be read or intercepted by others, even if there is a special notice that particular transmission is encrypted.